At Anaton LLC, we strive to deliver high-quality digital marketing solutions to help our clients succeed. Your satisfaction is important to us. However, due to the nature of our services, we have established a clear refund policy as outlined below.
1. General Policy
All payments made to Anaton LLC for digital marketing services are non-refundable once the service has been initiated, delivered, or accessed, except under specific conditions described below.
We encourage our clients to review service details carefully and reach out with any questions before making a purchase.
2. Eligibility for Refunds
Refunds may be considered on a case-by-case basis in the following situations:
Duplicate Charges: If you were mistakenly charged more than once for the same service.
Service Not Delivered: If you paid for a service that was never initiated or delivered within the expected timeframe.
Technical Errors: If a platform failure or internal system issue prevented you from using a purchased feature, and our support team was unable to resolve the issue within 7 business days.
To request a refund, please contact us at support@anaton.us within 7 calendar days of the charge.
3. Non-Refundable Situations
Refunds will not be granted for:
Change of mind after purchase
Dissatisfaction due to lack of results (marketing results can vary by industry and campaign strategy)
Failure to understand service functionality prior to purchase
Violation of our Terms and Conditions, including misuse of our platform or tools
Customized or one-time services that have already been rendered
4. Chargebacks
Initiating a chargeback without contacting Anaton LLC to resolve the issue may result in:
Immediate termination of your account
Suspension from future use of our services
Dispute of the chargeback with payment evidence provided to financial institutions
5. Processing of Approved Refunds
If your refund request is approved:
Refunds will be processed to the original payment method
Please allow 5–10 business days for the refund to reflect in your account
A confirmation email will be sent once the refund has been issued
6. Contact Us
If you believe you are eligible for a refund or have questions regarding this policy, contact us using the details below:
Anaton LLC
📧 Email: support@anaton.us
📞 Phone: +1 720-935-2351
📍 Address: 30 N Gould St Ste R, Sheridan, WY, United States
