Refund Policy for ANATON
At ANATON, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which we may issue refunds and the conditions that apply to our services.
1. General Refund Policy
No Refunds for Fraudulent Activities: ANATON does not support or condone fraudulent email practices. If we detect that your email campaigns involve fraudulent or deceptive content, and your emails are marked as spam or junk, we will not be liable for any impact on deliverability. Refunds will not be issued for any disruptions or damages resulting from such activities.
2. Refund Conditions
Mailer Software: Refunds for our email mailer software will only be considered if the software fails to function as described in our service documentation. To request a refund, you must provide detailed information about the issue and allow us a reasonable opportunity to resolve it.
Landing Page and Email HTML: We offer revisions to landing pages and email HTML as part of our service. If you are dissatisfied with the final product due to errors or omissions, we will amend the content accordingly. Refunds will not be issued for changes or dissatisfaction related to the design or content once the final version has been delivered and accepted.
SEO Services: We do not offer refunds for SEO services, especially if performance improvements are reflected in Google Analytics or other tracking tools. SEO is an ongoing process with variable results, and refunds are not applicable based on performance metrics.
Leads Pack: Refunds will not be issued for our Leads Pack. Once the leads are delivered, they are considered final, and we do not provide refunds for lead generation services.
URL Shortener and SMTP Services: We do not offer refunds for our URL shortener or SMTP services. Once these services are provided and implemented, they are non-refundable.
Promotional and Mass Email Campaigns: Refunds for promotional and mass email campaigns are only available if the campaign has not started. Requests for refunds must be made within one day of purchase. Once the campaign is underway, no refunds will be issued.
3. Refund Request Process
To request a refund, please follow these steps:
Submit a Request: Contact our support team within the specified refund period using the contact information provided below. Include details about the issue and any supporting documentation.
Review and Resolution: Our team will review your request and determine if it meets the criteria for a refund. We will notify you of our decision and, if applicable, initiate the refund process.
Refund Processing: If approved, refunds will be processed to the original payment method. Please allow a reasonable time for the transaction to be completed.
4. Contact Information
For refund requests or inquiries about our refund policy, please contact us at:
5. Policy Changes
ANATON reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to all future transactions.
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Refund Policy. Thank you for choosing ANATON.
